1. Sign up for daily news updates from CleanTechnica on email or follow on Google News.
2. A woman named Kendra had a bad experience renting an EV from Hertz with no guidance on how to charge.
3. Solutions to the issue include providing a mobile charger, educating renters on how to charge and use trip planning software, and providing literature with QR codes for essential apps and a helpline for assistance.
Sergio Rodriguez shared a story about Kendra, who rented an EV from Hertz but was not given any information on how to charge it. This resulted in Kendra getting stranded multiple times due to a dead battery and not knowing how to activate charging stations. Sergio helped her jump-start the EV and taught her how to charge it properly. He highlighted the lack of education provided by rental companies on using EVs, as he also faced issues renting a Tesla from Enterprise. The lack of information and assistance for first-time EV users renting cars poses a significant challenge.
To solve this problem, rental companies should allow customers to take mobile chargers, provide education on using trip planning software and charging stations, and ensure staff members are knowledgeable about EV operations. Installing apps like Plugshare and providing literature with QR codes for charging apps can help customers navigate the charging process effectively. Overall, the key is to ensure customers receive proper guidance and support when renting EVs to prevent situations like Kendra’s.