Slack faces backlash for deceptive AI training policy

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1. Slack is facing backlash from users upset about the company using their data for AI training without clear opt-out options.
2. Users need to email the company to opt out of data training and the terms are buried in an outdated privacy policy.
3. Slack has separate AI services that do not use customer data, but the company is facing criticism for lack of clarity in its privacy terms.

Amid concerns about big tech using data to train AI services, Slack users are now upset over the company’s AI vision. Slack is using user data to train AI services, but users must email the company to opt out, with these terms buried in an outdated privacy policy. A post on a popular developer community site brought attention to this issue, leading to conversations and questions about Slack’s AI training methods.

Slack’s use of customer data to train “global models” for features like channel recommendations and search results has raised concerns about privacy. The company clarified that they do not use customer data to train Slack AI, a separate add-on that uses large language models without customer data. Despite this, confusion remains about Slack’s data usage and privacy policies, which the company acknowledges they need to update to reflect their current AI practices.

The issues at Slack highlight the importance of transparency and clarity when it comes to user data and AI development. As the debate around data privacy and AI ethics continues to evolve, companies like Slack are facing scrutiny over their handling of user information. Updating privacy policies and terms of service to clearly outline data usage is crucial in maintaining user trust in the age of AI technology.

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