Some customers of delivery services like Instacart, DoorDash, and others have reported having their accounts deactivated without clear explanation. Customers often struggle to have their accounts unlocked, similar to the gig workers who power these apps. The companies state that accounts can be deactivated due to potential fraud or other reasons.
For example, a customer named Ryan Ladd had his Instacart account deactivated after he failed to update his address for a delivery from Costco. Despite eventually resolving the issue, Instacart deactivated his account again due to “unusual activity.” Other customers have shared similar experiences, such as having their accounts deactivated after using a new credit card or trying to update personal information.
Instances of account deactivation have been reported on various social media platforms, with many customers expressing frustration over the lack of explanation from the companies. Both Instacart and DoorDash have stated that they have systems in place to address and prevent fraudulent activity, but customers who believe their accounts were wrongly deactivated can contact support for assistance.
After reaching out to Instacart about Ladd’s situation, the company reactivated his account but later deactivated it again citing unusual activity. Even after confirming that his latest order was made correctly, Ladd experienced another deactivation. Despite this, he remains unsure about continuing to use Instacart and is considering alternatives. Customers with similar experiences are encouraged to share their stories with the reporter.